Privacy Policy

This Privacy Policy explains how AscentGTM (“we”) collects, uses, and protects information when you use our Service. We are committed to handling your data responsibly and transparently.

1. Information we collect

We collect the account information you provide (such as your name and email), the call recordings and transcripts you upload, and usage data generated as you interact with the Service. We collect this information to provide, secure, and improve the Service.

2. How we use your information

We use your information to deliver call analysis and coaching, operate and improve the Service, provide support, process payments, and comply with legal obligations. We do not sell your data, and we do not share your call content with third parties except the subprocessors that help us run the Service.

3. How your data is protected

Your data is encrypted in transit and at rest. Access is restricted to your team and to authorized personnel who need it to operate the Service. We retain your content only as long as needed to provide the Service or as required by law.

4. Subprocessors

We rely on trusted infrastructure and AI providers to store data and generate analysis. These providers process data on our behalf under agreements that require appropriate safeguards.

5. Your rights and choices

You may access, correct, export, or delete your account data at any time from your settings, or by contacting us. Depending on your location, you may have additional rights under laws such as the GDPR or CCPA.

6. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Service or by email.

7. Contact

For any privacy questions or requests, reach us through our contact page.